Privacy Policy

Crete Taxi Service respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or request transportation services through https://cretetaxiservice.gr/.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek data protection legislation.

The data controller responsible for processing personal information is Crete Taxi Service, operated by ΚΑΜΠΟΥΡΑΚΗΣ ΓΕΩΡΓΙΟΣ ΙΩΑΝΝΗΣ.

Our contact details are:

Address: 52 Kriari Street, Rethymno, Crete 74100, Greece

Email: info@cretetaxiservice.gr

Telephone: +30 697 349 8452

VAT Number: 100092901

Website: https://cretetaxiservice.gr/

For any questions regarding the processing of your personal data, you may contact us using the information above.

We collect only the personal information necessary to respond to enquiries, manage reservations and provide our transportation services.

When you contact us or make a booking, we may collect your name, surname, email address, telephone number, pickup and drop-off locations, travel dates, flight or vessel information, passenger numbers and any additional details you voluntarily provide.

When you visit our website, certain technical information, such as your IP address, browser type, device information and basic website activity, may also be collected through server logs or website technologies.

We do not request sensitive personal information unless it is necessary for a specific service requirement. If you provide information relating to accessibility or special assistance needs, we will process it only where there is an appropriate legal basis and only to the extent necessary.

We use your personal information to respond to enquiries, process and manage bookings, arrange transportation, communicate pickup details and provide customer support.

Your information may also be used to process payments, issue receipts or invoices, maintain legally required business records and protect the security and proper operation of our website.

The processing of personal data is based on one or more lawful grounds under the GDPR, including the performance of a contract or steps requested before entering into a contract, compliance with legal obligations, and our legitimate interests in managing enquiries, maintaining website security and operating our business.

Where consent is legally required, such as for certain optional cookies, we will request it before carrying out the relevant processing.

We do not use personal information submitted through our contact form for advertising purposes.

When you make a reservation through our online booking system, the information you provide is used to arrange and manage the requested transportation service.

Bookings may be processed through our external booking platform, Crete Taxi Service TransferOnline, which may handle reservation information necessary to complete your booking.

Where online payment is available, transactions may be processed through a third-party payment provider, such as Stripe. Payment card information entered directly into the provider’s secure payment system is handled by that provider.

We may receive limited payment information, such as the transaction status, amount and reference number, for booking confirmation and accounting purposes.

We do not sell your personal data to third parties.

We may share necessary information with drivers, authorised transportation partners, booking platform providers, payment processors, website hosting providers, technical support services and accounting professionals when required to deliver our services or fulfil legal obligations.

Only information relevant to the specific service or purpose is shared.

Personal data may also be disclosed to public authorities where required by applicable law.

Third-party service providers may process personal information under their own privacy policies or contractual data protection obligations, depending on their role.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal requirements.

Booking information and related financial records may be retained for the periods required by Greek accounting, tax and other applicable legislation.

Information submitted through contact forms or other communication channels is retained for as long as reasonably necessary to respond to the enquiry and resolve any related matters.

When personal information is no longer required, it is securely deleted or anonymised, unless further retention is legally necessary.

Our website uses cookies and similar technologies to support its functionality and improve the browsing experience.

Cookies are small files stored on your device when you visit a website. Some cookies are technically necessary for the website to function correctly.

Where non-essential cookies, such as analytics or advertising cookies, are used, we will request your consent when required by applicable law.

You can manage your cookie preferences through the available website consent settings and your browser settings.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

Although we take appropriate precautions, no method of transmitting or storing information online can guarantee absolute security.

Some third-party technology, communication, booking or payment providers may process personal information outside the European Economic Area (EEA).

Where such transfers occur, we take steps to ensure that personal data is protected in accordance with applicable data protection legislation, including the use of appropriate safeguards where required.

You may contact us for further information about international transfers and the safeguards applicable to your personal data.

Under the GDPR, you have the right to request access to the personal information we hold about you and to request the correction of inaccurate or incomplete information.

You may also request the deletion of your personal data, the restriction of certain processing activities, or the transfer of your data to another provider, where the relevant legal conditions apply.

You have the right to object to processing based on legitimate interests and to withdraw consent at any time where processing relies on your consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, please contact us at info@cretetaxiservice.gr.

We will respond to your request within the timeframe required by applicable data protection law, normally within one month.

If you believe that your personal data has not been processed lawfully, you have the right to lodge a complaint with the Hellenic Data Protection Authority.

Official website: https://www.dpa.gr/

Our website may contain links to external booking platforms, payment services, messaging applications or other third-party websites.

If you choose to use these services, your personal information may also be processed by the respective provider under its own privacy policy.

We encourage visitors to review the privacy information provided by external services before sharing personal data.

Crete Taxi Service may update this Privacy Policy when necessary to reflect changes in our services, data processing practices or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your personal information is collected and processed, please contact us.

Email: info@cretetaxiservice.gr

Telephone / WhatsApp: +30 697 349 8452

Address: 52 Kriari Street, Rethymno, Crete 74100, Greece

VAT Number: 100092901

Website: https://cretetaxiservice.gr/