Terms & Conditions

These Terms & Conditions apply to all transportation services and private excursions booked through Crete Taxi Service, including bookings made through our website, by email, telephone or other available communication channels.

Crete Taxi Service provides pre-booked transportation services in Crete, Greece, including airport and port transfers, private taxi transfers and sightseeing excursions.

By confirming a booking, customers agree to the conditions outlined below.

Bookings are subject to availability and are considered confirmed once the customer receives an official booking confirmation from Crete Taxi Service or its authorised booking system.

Customers are responsible for providing accurate booking information, including pickup and drop-off locations, travel dates, pickup times, passenger numbers, flight details where applicable and any special requirements.

Customers should review their booking confirmation and contact us promptly if any information is incorrect.

All prices are quoted in euros (€) and apply to the transportation service specified in the booking confirmation.

The confirmed price includes the agreed transportation service and any additional services explicitly stated in the booking details.

Additional stops, route changes, extended waiting times or other services not included in the original booking may result in additional charges, which will be communicated and agreed upon in advance.

Available payment methods are communicated during the booking process or directly by Crete Taxi Service. Depending on the booking, payment may be made electronically or in cash.

Any required deposit, advance payment or remaining balance will be clearly communicated before the booking is confirmed.

Customers wishing to modify an existing booking should contact Crete Taxi Service as soon as possible.

Changes to pickup times, travel dates, destinations, passenger numbers or vehicle requirements are subject to availability.

If a requested modification affects the original price, the revised amount will be communicated to the customer before the change is confirmed.

Changes become effective only after confirmation by Crete Taxi Service.

Customers may request a booking cancellation by contacting Crete Taxi Service through the available communication channels.

Any applicable cancellation deadlines, fees and refund conditions will be communicated before the booking is confirmed. The cancellation conditions accepted at the time of booking will apply, subject to applicable law.

In cases of late cancellation or failure to appear at the agreed pickup location, charges may apply only where these conditions were clearly communicated and accepted during the booking process.

If Crete Taxi Service cancels a confirmed booking and an acceptable alternative cannot be arranged, any payment already received for the cancelled service will be refunded.

The standard 14-day withdrawal right applicable to certain online purchases generally does not apply to passenger transportation bookings. Customers retain all rights provided under applicable law.

Customers are responsible for being available at the agreed pickup location and time specified in their booking confirmation.

For airport and port transfers, customers should provide accurate flight or vessel information to help coordinate their pickup.

Crete Taxi Service makes reasonable efforts to monitor flight arrivals and accommodate delays where possible.

Customers should contact us promptly in case of significant travel changes, difficulties locating their driver or other circumstances affecting the scheduled pickup.

Any waiting time allowances or additional charges, where applicable, will be communicated as part of the booking arrangements.

The vehicle assigned to each booking will be suitable for the confirmed number of passengers and their declared luggage requirements.

Crete Taxi Service reserves the right to provide a reasonably equivalent vehicle when necessary, provided that passenger capacity, safety and the agreed service requirements are maintained.

Customers must inform us in advance about oversized luggage, special equipment, mobility requirements or child seats.

All passengers must comply with applicable safety regulations, including the use of seatbelts and any reasonable safety instructions provided by the driver.

Private excursions include transportation along the itinerary agreed upon during the booking process.

Excursion routes, stops and estimated durations are described on the relevant service pages and confirmed as part of the booking arrangements.

Unless explicitly stated otherwise, entrance fees, guided tours, meals, refreshments, attraction tickets and other third-party services are not included in the transportation price.

Minor itinerary adjustments may be necessary due to weather conditions, road restrictions, traffic or the operating hours of attractions.

Any significant changes will be communicated to the customer whenever reasonably possible.

Crete Taxi Service aims to provide all confirmed transportation services safely, professionally and on schedule.

However, travel arrangements may be affected by circumstances beyond our reasonable control, including severe weather, road closures, traffic disruptions, strikes or other unexpected events.

In such cases, we will make reasonable efforts to inform affected customers and arrange suitable alternatives where possible.

Any responsibility for delays, cancellations or other service disruptions will be determined in accordance with applicable law. Nothing in these Terms & Conditions limits or excludes any liability or consumer rights that cannot legally be restricted.

Customers experiencing an issue with their transportation service are encouraged to contact Crete Taxi Service as soon as possible.

Complaints should include relevant booking details and a description of the issue so that we can review the circumstances and provide an appropriate response.

Customers who believe they have left personal belongings inside a vehicle should contact us promptly. We will make reasonable efforts to assist in locating and recovering lost items.

These Terms & Conditions are governed by Greek law, without prejudice to any mandatory consumer protections applicable under European Union or other relevant legislation.

Any disputes relating to a booking or transportation service will be handled in accordance with the applicable legal framework.

For booking enquiries, modifications, cancellations or assistance regarding our transportation services, customers may contact us using the following details.

Website: https://cretetaxiservice.gr/

Email: info@cretetaxiservice.gr

Telephone / WhatsApp: +30 697 349 8452

Business Name: ΚΑΜΠΟΥΡΑΚΗΣ ΓΕΩΡΓΙΟΣ ΙΩΑΝΝΗΣ

VAT Number: 100092901

Registered Address: 52 Kriari Street, Rethymno, Crete 74100, Greece